Privacy Policy

Wroot Water take our commitment to your Privacy very seriously and treat any information which you supply to ourselves with both respect and care to ensure that your Privacy is protected. We can assure you that should you be asked to provide information we can confirm that this information will only be used in accordance with the terms of the Privacy Policy and for the purpose for which it was intended.

We appreciate you taking the time to read our Privacy Policy below and if you have any questions or require clarification on any issues mentioned please do not hesitate to contact us.

WHAT INFORMATION DO WE COLLECT?

There are a number of ways in which we may collect information from you. This information could be either in writing or provided verbally and are as follows:-

Names;
Addresses;
Telephone numbers including landline numbers and mobile numbers;
Email addresses;
Bank details;

The above details will be collected from the following:

information which may be provided to our staff when attending or visiting our Stand at the numerous Trade Events at which we participate;
information which you may provide to us when contacting our office either in person or over the telephone;
information which you may provide in any communication made via email, through our website or through the Post;
information which you may provide directly to our staff at any initial meeting, or subsequent Site meetings;
information which you may provide on completing the “Contact Us” page on our website;
information which you may provide to us through third party website such as Linked In, Facebook etc
we can confirm that our Website does NOT use Cookies, nor do we track, record, monitor or retain any personal information.

HOW WE USE YOUR INFORMATION

We use your information in a number of ways including :-

to personalise the service your receive from ourselves and to further ascertain and respond to your individual needs;
to ensure that all goods and/or services provided are delivered in a timely and accurate manner and to the correct location;
to ensure a consistent level of customer service that we offer to you and so that we might respond to your individual needs and requests;
to send interim emails detailing updates to goods and services provided and in addition receiving Company and Product Updates or Service Information provided of course that you have consented to the receipt of these communications and updates.

WHAT DO WE DO WITH ANY INFORMATION GATHERED ?

Wroot Water Limited will never sell, share or trade personal identifiable information with Third Parties.

This does not include Third Parties who assist us in operating our website, assist us in relation to the lawful conduct of our business, ie employees and/or third party Service Agents.

This is on the strict understanding that these Third Parties have agreed to keep all such provided information confidential.

HOW LONG WILL WE STORE YOUR INFORMATION FOR?

We confirm that upon obtaining your consent to the obtaining and storage of information we will retain it for the minimum period required or until consent is withdrawn

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We recognise the Childrens Online Privacy Protection Act (COPPA) and can confirm that we do not collect any information from anyone under the age of 13 years.

We can further confirm that all of our products and services are only available to people over the age of thirteen years.

WITHDRAWAL OF CONSENT TO HOLD INFORMATION

You have the right to withdraw your consent to our keeping and/or retaining your information in our records. If you wish to withdraw you consent to our holding your personal information please email us at dataprivacy@wrootwater.com, whereupon we will contact you to confirm the date we ceased holding your information and confirm the secure disposal of it.

TERMS AND CONDITIONS

We would also draw your attention to and invite you to further read our Standard Terms & Conditions Page which detail all liabilities and limitations covering in particular our website whose address is www.wrootwater.com and which rights we further rely upon relating to your consent in accordance with visiting and using our site and detailing your consent to our Privacy Policy.

ACCESS TO YOUR INFORMATION

You have at any time the right to request details and request access to the personal data which we hold relating to yourself. If you wish to access this information please email us at dataprivacy@wrootwater.com